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SOHOLAB

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CashBack Hero / Privacy policy

1. Introduction
 
CashBack Hero, Developed by Soholab Group of Talents, (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding merchant and customer data. This statement explains how we collect, use, store, and protect personal data in compliance with Shopify’s requirements and applicable laws.
 
 
2. Information We Collect
 

  • Protected Customer Data: We may access limited customer information—such as transaction totals or store credit history—to manage cashback and referral functionality.

  • Protected Customer Fields (only if explicitly approved): Includes names, emails, addresses, or phone numbers, solely to provide essential features like email notifications or referral credits.

    We limit data collection to only what is necessary for the app’s functionality, in compliance with Shopify’s data minimization standards.

3. Use of Data
 
We use collected data to:
 

  • Create and manage cashback campaigns and store credit issuance

  • Send email alerts when credits are earned or nearing expiration

  • Support referral programs and campaign automation

    This usage aligns with the functional needs of the app and Shopify’s protected customer data guidelines

4. Data Storage & Security
 
We implement appropriate technical and organizational measures—such as encryption, access controls, and secure backups—to safeguard personal data. Backups and test data are segregated from production data if protected fields are in use  .
 
 
5. Merchant and Customer Rights
 
You have the right to:
 

  • Access your or your customers’ personal data

  • Request erasure of personal data, where required by law

    We will honor requests in accordance with Shopify’s compliance webhooks: customers/data_request, customers/redact, and shop/redact

6. Compliance & Review
 
As a public Shopify App, CashBack Hero adheres to Shopify’s protected customer data standards while handling Admin or Customer Account APIs. We request only essential data and participate in Shopify’s review processes where required  .
 
 
7. Updates to This Policy
 
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be clearly communicated, and the effective date will be updated.
 
8. Contact Us
 
If you have questions or wish to make a data request, please contact us through the support channels provided in the app listing.

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